BROWSE THE QUESTIONS MOST FREQUENTLY ASKED BY CUSTOMERS, BUSINESS PARTNERS, AND WINE LOVERS ABOUT OUR PRODUCTS AND SERVICES: WINE PURCHASES, EXPORTS, TASTINGS, PRIVATE LABEL PROJECTS, AND EVENTS.
Shipping costs depend on the destination. Supplies can be managed Delivered Duty Paid (DDP) Italy or Ex Works (EXW) for international shipments, meaning delivered within Italy or collected from the winery for export, depending on the commercial agreement.
Shipments are handled by specialized couriers to ensure the safe transport of wine. Most orders are shipped on specially designed pallets to guarantee the integrity and safety of the bottles during transport.
For in-stock products, processing times are approximately 4 working days.
For private label or custom productions, timing is defined on a case-by-case basis, depending on the project and availability.
It is essential to check the goods at the time of delivery. In the event of evident issues, such as missing items, errors, or broken bottles, it is necessary to report them immediately to the courier and promptly contact the company, indicating a conditional acceptance on the delivery documents and sending photos of the issue to facilitate the handling of the claim.
Yes, it is possible to purchase wine directly at the Roncade location (47 Anno Domini), the Paese location (Azienda Agricola Trevisana), or the Motta di Livenza location.
Yes, it is possible to taste Rinomata Cantina Tombacco wines at the Roncade or Motta di Livenza locations by prior arrangement.
Yes, the company is available to participate in guided tastings and collaborations with wine shops, restaurants, and other local businesses. For information and details, you can contact the company by email or through your sales contact.
Yes, Rinomata Cantina Tombacco welcomes sharing and word-of-mouth promotion through blogs and social media. It is possible to talk about and promote the wines by sharing your own experience.
Yes, the company offers full assistance for labeling procedures, in compliance with national and international regulations. Support also includes consultancy on layout and the elements that must be included on the label.
Yes, Rinomata Cantina Tombacco supports private label projects, assisting clients in the different stages of product development, according to agreed requirements.
Yes, it is possible to receive product samples before confirming an order, according to arrangements defined on a case-by-case basis.
Bulk wine refers to wine that is not bottled and is intended for B2B clients for bottling projects or dedicated supplies.
Rinomata Cantina Tombacco offers different types of bulk wine, selected according to availability and customer needs.
Bulk wine transport is organized through suitable logistics solutions, in compliance with regulations and the conditions required to preserve product quality.
The export and import of bulk wine require attention to regulatory and documentation requirements. The company supports clients in managing these processes.
